Technical Support
Sulaco New Media offers a wide variety of support services to our clients in the Centurion, Tshwane and greater Johannesburg area, ranging from standard desktop support to advanced client-server support.
Our technicians are literate in all editions of the Microsoft desktop and server operating systems, as well as a wide range of Linux desktop and server systems. Capable of integrating solutions with a mix of the both Open Source and proprietary software such as Microsoft, Softline Pastel, Adobe Creative suite, Star Open Office and various others.
We give our customers a complete solution catering for any needs.
Charges
Call-out Fee - R200 plus Standard Service Charge R350 per hour
Critical or After-hour Call-out Fee - R200 plus Service Charge - R500 per hour
Call-out Fee - R200 plus Workshop Charge - R350 per hour
Remote Administration & Remote Control Assistance - R250 per hour
Additional Travel Expenses - R2.15/km
Normal Call-out
- Between 09:00 and 16:30
- Normal scheduled visit by a Sulaco Technical Consultant
Critical or After-hour Call-out
- Anytime call-out
- Critical Service 2 - 4 hour turnaround time (excluding travelling time).
Support Contract 1 - R 3,500.00 per month
- Includes 10 Standard Service hours per month
- Allows for 2 Critical Service hour at Standard Service rates
Support Contract 2 - R 5,250.00 per month
- Includes 15 Standard Service hours per month
- Allows for 3 Critical Service hours at Standard Service rates
Support Contract 3 - R 7000.00 per month
- Includes 20 Standard Service hours per month
- Allows for 4 Critical Service hours at Standard Service rates
Standard terms and conditions apply. Please speak to a technical consultant for futher details.
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